Daytona Real Estate Training

Think About The Perspective of a Real Estate Buyer!

Scenario:  Listing agent obtains a listing from a bank...the sign is up...and has been up for almost a week...buyer saw the property already with their agent....but it's not in the mls..buyer wants to write an offer based on comps but the listing agent...says no..what else..the wait game...waiting on a completed BPO..waiting to price the property as per aka "the bank" 

 

Think About The Perspective of a Real Estate Buyer!

Buyers perspective:  "I don't understand there is a sign out front...I want to write an offer...now...who cares if its  not in the mls.  There is a sign out front.  Don't they want to sell it?  More than likely they already have a buyer. I'm frustrated"

What do you think is happening to the home buying experience of this home-buyer?  Remember..when things are go well..sometimes someone might spread the word...but when things are not pleasant..they tell two friends and so on and so on...

Bottom Line...They are not just looking at their agent for performance...they look at all parties involved..and if this buyer finds dissatisfaction with any party...they will not forget it!...I guarantee you...they won't hesitate to share it.....this home-buying experience belongs to the buyer...the good...the bad or the ugly.

While I admit..As a listing agent I have done this before..maybe the house was not show ready or sellers requested to wait on showings...one thing we all should think about...all parties involved have a direct impact on someones home buying experience whether they buy your listing or not.

Home buyers will march into several homes and more than likely form an opinion based on how they are treated..right...wrong or indifferent.  A homebuyer will form an opinion with a loan officer and their staff, the title company and theirs...all parties involved will have a direct impact on someones home-buying experience. 

The homebuying experience belongs to the buyer..the good...the bad...the ugly!

Remember the key words: Home Buying!  Think about it.

About The Author: Midori Miller is a Real Estate Trainer and writes and trains Real Estate Training and assists sellers in short sale situations. Midori is a Licensed Florida Real Estate Broker , License # BK645709 and a member of the Daytona Area Association of REALTORS. Contact midorimiller@yahoo.com or (386)453-3236.

38 comments • Florida Real Estate Trainer | Daytona Beach After School Training | Midori • July 08 2009 07:45PM

Are You The Only Gig In Town-Service That Exceeds Expectations!

I love my bank...as a matter of fact recently they have added $20.00 into my account..all because I use my check card often..when I walk in...they are warm..cordial and always wanting to assist!  When I call them they answer my questions or when I make an inquiry on line...I can count on a response within 24 hours.  I know they appreciate me..because when I walk in the door..not one but most will greet you before you get in line!

Service that exceeds my expectations...Smiles and No Ridiculous Bank Fees!

Right now we are putting together a short sale package and another well known bank in town charges $25.00 for a letter.. to verifying funds. It's important to include the means in which a buyer pays even if its cash...we all know....the bank will request it anyways!

The package has been delayed...why because this bank over promises and under delivers...and even though the buyer who paid this fee and the fee was taken out of their account immediately...the buyer expected to get their letter within 48 hours because that is what they were told...it's been 5 days we are still waiting..and you won't believe the answer this buyer got from their bank....

We'll have to run a trace????  Hmmm...I find this interesting and really when banks are crying the blues and asking for government assistance and this is the best service you can provide for someone who deposits thousands and thousands of dollars. Fees...Red Tape and you have the nerve to give this person a hard time!

Over promising and Under Delivering..The Result A Very Unhappy Customer!

I know as a REALTOR I am not the only gig in town and neither is this bank or any bank for that matter..where people are easily frightened by today's news..and at this rate..people may have so much fear..fear enough to start stuffing money in mattresses once again.....what I say...do and how I conduct business matters..I know if I miss my mark...there is a good chance I could and would lose a customer! 

I wonder...after running the trace on this letter....will they charge a customer again...or will they just reissue the letter?  In any event...lesson learned...exceed customer expectations.regardless of what profession you are in..otherwise there is a chance...the customer might very well check out the next gig in town!

Midori Miller is a licensed real estate associate with CENTURY 21 Sundance Realty, Real Estate Trainer and Manager. If you are interested in a career in real estate please contact me!  All calls and inquiries are confidential.  CENTURY 21 Sundance Realty is located in Volusia County with 3 office locations to better serve the public.  Daytona Beach, Ormond Beach and Ormond by the Sea.   midorimiller@yahoo.com (386) 453-3236

7 comments • Florida Real Estate Trainer | Daytona Beach After School Training | Midori • February 05 2009 07:45AM